FAQ

Media Inquiries

Who can I contact for media coverage?
Please contact Sharon Chan (Sharon.chan@alibaba-inc.com) for any media or press inquiries.

General Event and Registration

Who can attend Gateway '17?
Any small to medium business owner, farmer, or brand interested in learning about the China and Asia import/export opportunity and how Alibaba can help them grow by being a gateway to China and Asia as buyers and suppliers.
What does my registration fee cover?
  • Expo Reception
  • Opening Keynote
  • Breakout Sessions
  • Evening Event
  • Meals

Travel and hotel costs are the responsibility of the attendee.

I’m on a tight budget. Are there discount programs available?
Early Bird registration is $250 before May 24th. After May 24th the fee will go up to $500.
What are the guidelines for group discounts?
Due to demand, there are no group discounts offered at this time.
What meals are hosted by the conference?

The following meals are hosted:

  • Tuesday: Reception
  • Wednesday: Bagels and coffee breakfast, morning and afternoon breaks, catered lunch and final reception.
May I bring a guest?
All attendees must purchase a pass.
When will the session schedule be available?
The session schedule is evolving as the attendee list becomes further defined.
How many attendees are expected at Gateway ‘17?
We expect more than 1,000 attendees.
Are there penalties for cancelling my event registration?
Full cancellations will incur a $125 processing fee. Cancellation requests must be submitted in writing to Gateway17@gpjreg.com and received by the Gateway ‘17 Registration Support Center according to the following schedule.
  • Requests received on or before May 24, 2017: Full refund less the $125 processing fee
  • Requests received on or after May 24, 2017: No refund (No-shows are ineligible for refunds)
How do I make changes to my registration information?
To make changes to your registration, you will need your business email address used to register and confirmation number to access your registration here. Then choose the “modify” button on top of page to make changes.
If I cannot attend, may I substitute someone from my organization?

Attendee substitutions from the same company may be made any time at no charge but must be made in writing. Substituting registration status to an individual outside of your company will not be permitted. We cannot guarantee a housing substitution.

Substitution requests must be received via email from the original attendee requesting cancellation of his/her registration and include the name of the person (from the same company) who will be taking his/her place, as well as their email address. Please send to Gateway17@gpjreg.com.

Hotel

Need Hotel Accommodations?
The deadline to book Alibaba special discounted hotel rates has now passed. Special group rates were available at the below hotels, all within close walking distance to Cobo Center. In order to check hotel availability, please contact the hotel directly at the below numbers. Group rate is not guaranteed but the hotel may still accommodate.
Detroit Marriott at the Renaissance Center, $179.00 | 1-(877)-901-6632
Courtyard by Marriott – Detroit Downtown, $169 | 1-(800)-321-2211
Detroit Foundation Hotel, $199 | 1-(866)-808-6100
Holiday Inn Detroit, $129 Book Online | 1-(800)-465-4329
Westin Book Cadillac Detroit, $189 | 1-(888)-627-7150
Will the Gateway team make my hotel reservation?
No, attendees are responsible for making their own hotel reservations.
Can I add a hotel reservation if I did not book during the event registration process?
Yes.
How can I cancel or change my hotel reservation?
You must call the hotel directly for all changes to reservations including cancellation.
What is the last date the Gateway ‘17 negotiated hotel room rates are guaranteed?
May 26, 2017
What happens if I do not check in on my scheduled arrival date?
You must contact the hotel directly, Gateway ‘17 will not be responsible for any hotel changes.
If I am not ready to register for Gateway ‘17, but would like to book my hotel, may I do so?
Yes.
Can I contact the hotel directly to make a hotel reservation or changes to my reservation?
Yes.

Onsite Logistics

Where is Cobo Center?

1 Washington Blvd, Detroit, MI 48226.

Cobo Center is located in downtown Detroit at the Corner of Washington Blvd. and East Jefferson.

Which airport should I fly into?
Detroit Metro Wayne County Airport (DTW). The Metro Airport is located approximately 22 miles from the Center. Cancellation or change of travel reservations is the sole responsibility of the attendee.
Is there parking at the Cobo Center?
Yes, there are 2200 parking spaces attached to Cobo Center: 1250 at the Roof Deck, and 550 in the Cobo Center Congress St. Garage and 400 in the Washington Blvd. Garage. Hours of operation for Cobo Center parking garages may vary depending upon the event needs. Cobo Center/Gateway ‘17 is not responsible for items left in cars parked in the Cobo Center garages.
Will transportation be provided to and from the airports?
Transportation will not be provided to or from the airports. From DTW airport to Downtown Detroit/ Cobo Center – cab fare is around $45.
What is the typical weather in late June in Detroit?
Typical Detroit weather in late June is 75-80 degrees during day, mid-high 50s in evening.
Is there a dress code for the conference?
The dress code for Gateway ‘17 is business casual.
What if I still have a question that wasn’t answered?

Please contact Registration Support below for all general inquiries – we are happy to help.

Registration Support
Toll Free +1-866-382-7145
International +1 650-416-8684
Email Registration Support

If I'm a prospective Alibaba customer, who should I contact?
We will have match-making sessions throughout the expo floor to support and coach you on next steps to growing your business through the China opportunity. Please contact Raphael Lanfant at raphael.lanfant@alibaba-inc.com for inquiries.
I'm a sponsoring partner or am interested in sponsoring, who should I contact?
Bryan Plescia at 415-507-1620 or email Bryan.Plescia@gpj.com for more information.

Contest Rules & Regulations

Contest Rules and Regulations